The Spectrum Health Gerber Memorial leadership leveraged the Patient Family and Advisory Council’s “fresh eyes”. They spent the year visiting multiple care settings providing the patient lens on opportunities to improve the patient experiences. Having the PFAC experience the environment of care proved to be valuable and sincerely appreciated by the leadership and front-line staff as many of the recommendations were implemented.
Being involved with the Gerber PFAC has been an enlightening experience. I never realized how much the hospital embraces and advocates for its patients. I have been impressed with how quickly leadership has implemented our ideas and how receptive they have been to our feedback.
As a community advocate, I want to learn more about my community resources and how it can impact my work with mental health.
I enjoy being a part of PFAC because it allows me to ensure patients have a voice in local healthcare. This saves the long drive to Grand Rapids and creates a coordination of care we wouldn’t otherwise have.
I am proud of how our local leaders are receptive to new ideas and seek our input. We offer recommendations to improve the patient experience and leaders not only listen, but the changes are often implemented. It is not often that a business encourages sharing “bad” experiences so that they can learn from that and make it better for the next person.